All impacted Roundtrip services have recovered and system performance has returned to expected levels. AWS is updating that most of their core services have also recovered. We'll continue to monitor Roundtrip systems through the remainder of the AWS incident and through the evening to ensure proper operations.
At this time Roundtrip is fully operational again.
Posted Oct 20, 2025 - 17:48 EDT
Update
Roundtrip remains in a degraded state.
We are monitoring core infrastructure, and the resolution of the underlying AWS incident. There are some early signs of some infrastructure components recovering - but the core issues persist. Roundtrip will continue to monitor and provide updates as they become available.
Posted Oct 20, 2025 - 15:22 EDT
Identified
Roundtrip is still experiencing impacts related to the AWS outage. This outage is still ongoing. This incident was previously reported as resolved, however impacts to the Roundtrip platform have continued. We are experiencing the following impacts of this incident:
- General system performance is degraded affecting general website speed. - We are currently unable to receive status updates for Zoll integrated rides. Though dispatching to Zoll remains operational. - Our data warehouse is not currently able to be refreshed, resulting in stale data in the reporting layer.
Roundtrip's tech team is currently working with AWS to restore service fully. We will provide another status update as soon as more information is available.
Posted Oct 20, 2025 - 13:07 EDT
This incident affected: Booking Portal, Community Portal, Rider App, Reporting and Analytics, Patient Data Ingestion, Notifications and CAD Integrations (Zoll Integration).